Location - Stockley Park, 6-9 The Square, Uxbridge, London, UB11 1FW
This is an exciting new opportunity to step into a Staff Experience Advocate - on a permanent basis. You will be required to work full time, 37.5 hours per week including 20% call handling and 20% of unsocial hours.
The salary for this position is £29,909.25.
- The outputs of the role are to reduce the gap of non-starters, increase the number who complete training and reduce the leavers during the first 6 months of their service
- People are our most valuable asset and in a current environment where there are more jobs than people - experience, support and environment are essential for good candidate retention.
- How we welcome our staff from the time of a job offer through to the end of their training and probation is essential to the experience of the individual, the value to the team and their longevity with us.
- There is a high loss of new staff between job offer and start day and during their training, up to about six months of service after which, this reduces.
- The role purpose is to connect and support those individuals from the earliest possible point, through training and up to completion of their probation period, providing consistency, encouragement and support when those people are at their most vulnerable.
- The role aims to connect the voice of the probationary employee with the local team and to act as their advocate in the first six months of their career.
Key responsibilities of the role;
- To be an active part of the prospective employees’ journey in understanding the role.
- From the point of an offer of employment to the starting day, to engage with and welcome the employee.
- Act as a single point of contact to new starters so that they are prepared for their day 1 start and ensuring all necessary paperwork is completed to ensure they have a good joining experience.
- To meet and greet employees on day 1 and link them with their trainer, maintaining good liaison on their journey during training.
- Provide regular 121s during training to support their experience, provide pastoral care and supporting those who may waiver in their commitment to the role.
- Help identify additional support or opportunities as necessary.
- To introduce the new candidate to the local structures, mentors and team managers so that their experience feels warm and welcome.
- To ensure the priorities and objectives of the local team are clear and communicated appropriately and timely with new colleagues.
- To complete any leaver reviews, collate detailed data to help inform retention strategies at both local and national levels, proving this to the Contact Centre Manager in an agreed format.
- To listen to feedback and ensure that this is fed back to the site management team and helps support improvement plans.
- To work flexibly to ensure that the staff in the six-month pipeline of their early career and seen irrespective of their shift patterns.
- To maintain excellence in being a Health Advisor.
- Being part of the local leadership team and having a strong voice in this setting is essential.