NHS 111 Health Advisor - Part Time

As part of 111, you will be the first point of contact for members of the public with a 24hour urgent but non-emergency health concern. You will be providing advice and signposting assistance to onward care utilising the NHS Pathways triage system.

• Managing calls from patients and healthcare professionals
• Use computer systems to capture patient information
• Communicate effectively in a healthcare environment with colleagues as well as callers
• If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services
• Transfer calls to our clinical assessment services which is on hand 24/7 to provide expert advice, assessment and support.
• If they have a query about their medication, immediate support from a pharmacist
• Be required to deal with distressing and emergency situations

Once successful in your Interview, we will invite you to the contact centre to listen to live patient calls with one of our Health Advisor coaches. This will give you an opportunity to immerse yourself in the contact centre environment, hear first-hand the type of cases we receive and ask questions of someone already in the role. This will be subject to you signing a confidentiality agreement.

When completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas

What you will need:

• GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
• Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
• A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative we are an award winning provider, with a rating of outstanding with the CQC.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

Please note you must be eligible to work in the UK and over 18 years of age.

You could work in a healthcare setting alongside your studies - for more information please email Sarah on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.