Bank Administrator

As our Bank Administrator, you will be:

• Providing an efficient appointment booking service for patients across outpatient and theatre services.
• Handling telephone enquiries from patients, GP surgeries and colleagues in a professional and courteous manner.
• Supporting patients with appointment queries both over the phone and face-to-face.
• Contacting patients to offer earlier appointments and supporting the management of internal waiting lists.
• Processing referrals and maintaining accurate patient records using the Patient Administration System (PAS).
• Monitoring clinic and theatre lists to help maximise capacity and support RTT targets.
• Coordinating outpatient clinics and ensuring documentation is prepared and available when required.
• Working collaboratively with departments across the hospital to ensure patients receive a seamless service.

With your previous experience in administrative, reception or customer service role, you will also have:

• Previous healthcare administration experience would be highly desirable, with an understanding of patient pathways and the importance of delivering excellent patient care.
• Excellent communication and interpersonal skills with a professional and compassionate approach.
• Strong organisational skills and attention to detail.
• Confidence using computer systems and Microsoft Office applications.
• The ability to prioritise workload, manage competing demands and remain calm under pressure.
• A flexible approach to work, with availability to support weekday and/or weekend shifts.
• A genuine commitment to providing outstanding service and contributing positively to a team environment.

What you can expect in return:

• An hourly rate of £12.72
• Work within our friendly and professional team

To apply for the role, click on the link below. If you have any questions, contact [email protected] in our friendly resourcing team.

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.