Patient Administrator

• The main focus of this position will be to effectively manage the booking of patient appointments, consultations, operations and treatments. You will be accountable for following the Patient Pathway and relied upon to keep track of their movements between departments.

• Managing the booking and potential cancellations of client bookings and all the follow ups, documentation, communication and notification that would be involved. 
• You will be answering and documenting phone calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, patient admissions and patient referral letters.

You will have the following experience and skills

•  Satisfactory Occupational health Clearance for the role specified
•  Good Attendance record
• Satisfactory relevant CRB clearance
• Good general education to GCSE/O level including English
• Experience of dealing with the public in person and by phone
• Relevant administrative experience in Healthcare or Service Sector
• Reception experience
• Experienced team worker 
• Excellent telephone technique
• Excellent communication and interpersonal skills
• Ability to deal with difficult situations in a calm manner
• Good keyboard/computer skills
• Conversant with Microsoft Office Packages
• Good skills using Patient Administration Systems or equivalent
• Ability to work flexibly within the needs of the Service
• Evidence of ability to work collaboratively in a multi-disciplinary team
• Able to use initiative and plan workload
• Understanding of information governance i.e. confidentiality legislation, data protection and Caldicott

• Salary £24,666.64 p.a. 
• 25 days annual leave +Bank Holidays 
• Private Pension with employer and employee contributions 
• Training and Development
• Access to a wide range of discounted goods and services

To apply for the role, click on the link below.  

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed.

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

At Practice Plus Group, we actively promote diversity and equal opportunities.