About The Role

We are seeking a Service Administrator, based in our 111 Stockton-on-Tees Contact Centre, you’ll be an integral part of the healthcare team by bringing your administration skills and passion for care.

You will be the first point of contact for our staff and visitors providing a warm and friendly welcome. The role requires confidentiality at all times in line with Practice Plus Group policies and procedures. You will be answering all incoming calls in a professional manner ensuring calls are passed to the relevant parties or information recorded and shared appropriately.

This is a temp 6 month contract position, working 37.5 hours a week. You will be working in Stockton-on-Tees. There may be occasion when you are required to travel to other Practice Plus Group bases.

Pay and benefits

£26,111.25 per annum
33 days annual leave, increasing with service up to 36 days per year(including bank holidays)
Company Pension Scheme
Regional/national opportunities
Free online and face-to-face training
Cycle to work scheme
Online discounts

The successful candidate will ideally have knowledge and understanding of the NHS 111 service and pathways and can be compassionate and able to interact with patients and healthcare professionals, whilst working effectively and accurately. You will have the ability to work to deadlines and prioritise work load and handle difficult situations in a calm, effective and professional manner.

We are looking for someone who has:

• Relevant Administrative experience
• Good people and communication skills
• Effective verbal and written skills
• Excellent Microsoft Office skills, with emphasis on Excel
• Ability to manage and deliver to deadlines and within resources.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Mica - [email protected].

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Job Description

Stockton-on-Tees

Administration and Business Support

£26,111.25 per annum

Fixed Term

Full Time

Rewards & Benefits

Flexible working

Physical and mental health support

Refer a friend scheme

Blue Light Card, Boundless card and Costco membership eligibility

Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.