1. Develop and maintain effective and professional relationships with Commissioners, subcontractors or lead providers where we operate in sub contract.
2. To develop and maintain relationships with other key stakeholders working across the Emergency and Urgent Care landscape, for example NHS England (regional level), NHS ambulance Services, Community Groups, GP Federations.
3. Ensure that stakeholder expectations are managed, performance and improvement initiatives are accurately reported and developments are progressed
4. Ensure that sub-contracts are managed and service delivery meets the required standards.
5. Lead and direct Service Managers & Call Centre Managers to ensure the safe and effective delivery of contracted services. Ensuring that key people metrics, such as absence management and performance management are in place and managed in line with the existing HR policies and procedures.
6. To work under the direction of the Regional Director, with Senior operational, clinical and medical Leaders, across the business, ensuring that service performance and developments are well understood, and that commissioner needs are take into account in future developments.
7. Provide clear, timely, relevant and accurate contract or internally required reporting narrative, working closely with the management information teams to relevant internal and externa stakeholders/commissioners/partners
· Experience of service or contract management at a senior level in a healthcare environment.
· Evidence of continuing education and development.
· Ability to collaborate constructively with internal and external partners to create the conditions of successful partnership working.
· Ability to effectively present information and respond to questions from groups of managers, clients, customers.
· Able to travel to other regional sites and Practice Plus Group offices, and have a regular presence at our London sites