About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Are you looking for an opportunity to make a difference in people’s life? As a valued member of our NHS 111 Ipswich Integrated Urgent Care Team (IUC), you will be doing exactly that. Join us as a Call Handler/Health Advisor, and assist our patients when they need you the most.
 
Please note this role is office based
 
This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative, award-winning provider, with a CQC outstanding rating we are experiencing significant and exciting growth.
 
Our centres operate 24 hours every day of the year, so full time, part time and flexible shift options are all available. To help us operate a 24/7 service, we are particularly interested to hear from candidates who have availability in the evenings and weekends to cover our core hours, you will need to invest a minimum of 16 hours. 
  
Please note: If you require hours of more than 24 hours per week, including full-time roles (37.5 hours), we may be able to accommodate you, if you are happy to work longer weekend hours (this may mean working every weekend and taking days off during the week).
 
What you will get:
  • An hourly rate of £11.48 (during training and daytime shifts); £14.27 (contractual night rate) and £14.77 (red zone weekend rate - subject to T&C's).
  • 33 days annual leave, including bank holidays
  • Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
  • Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
  • Weekend only shifts to help you juggle your other commitments

To become a licensed operator, you will receive NHS Pathway training (a highly advanced telephone triage tool), used for assessing, triaging and directing the public to urgent and emergency care services.

We are offering both full time and part time classroom-based courses, which runs: 
  • full time Monday to Friday 9.00am to 5.00pm for 4 weeks*
  • part time Sat & Sun (9.00am-5.00pm) including Tues, Weds, Thurs (5.00pm-9.30pm) for 6 weeks*
Our next available dates are:
  • Saturday 7th September 2024 - part time*
  • Monday 9th September 2024 - full time*
Attendance to all training sessions are vital for course completion.
 

 

Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£11.48 - £14.77
Vacancy Type
Permanent
Schedule Type
Full Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

NHS 111 Call Handler

Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£11.48 - £14.77
Vacancy Type
Permanent
Schedule Type
Full Time
Apply

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