Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£10.19 - £13.11
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Are you passionate about helping others and do you want to make a difference to patients? Have you got a strong customer service or call centre background with an ability to work under pressure?

Practice Plus Group are looking for 111 Call Handlers (also known as 111 Health Advisors) to join our busy NHS 111 call centre in Ipswich on a permanent basis.  Please note this is office based only.

111 is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time. It is primarily a non-emergency service and provides advice to the most appropriate healthcare that patients require.

About the Job
As a 111 Call Handler you will be answering inbound calls from the public who are in need of medical advice. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.
 
We know how important having a work/life balance is and we aim to accommodate everyone`s needs. We therefore can offer day shifts, evening shifts or weekend shifts to work around your other commitments, and we now have new shift patterns for this position, providing you with the opportunity to work just a couple of weekends each month alongside midweek shifts.
 
Our pay rates are;
  • During and after training; £10.19 per hour (07:00-23:00)
  • Night Rates; £12.67 contractual night rate per hour (23:00-07:00)
  • £13.11 per hour, red zone night rate (23:00 - 07:00) when working a night shift your pay rate is enhanced to the red zone rate! 
In addition to the above pay rates, we also offer:
  • 25 days annual leave, increasing with service up to 28 days per year + bank holidays
  • Company Pension Scheme
  • 2x Life Assurance
  • Contribution towards Eye test and Glasses.
  • Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
  • Practice Plus Group perks –offering you discounts and cash back with large retailers.
  • Annual employee recognition award ceremony
  • Employee assistance programme, including support for you and your family
  • Occupational health support
  • Career development opportunities – access to continual professional development, internal opportunities within Practice Plus Group and more
  • Access to our bespoke e-learning system
Training & Support
In order to use the NHS 111 Pathways system and work as a Call Handler, you’ll need to undertake our extensive training programme which includes completing and passing assessments.

We have options for the initial NHS Pathways training, followed by a further 8 weeks of support from our experienced team prior to being signed-off to work on your own.
You can choose from two training options:

Saturday 16th July Part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun 9am-5pm for (five weeks)

Monday 18th July  Full Time Training - Monday to Friday, 9:00am-5:00pm (for 4 weeks)



About You

We are looking for someone with the following skills and experience:
 
    • Strong Customer Service skills (over the phone or face to face/ or previous Call Centre experience.
    • Excellent listening and communication skills that involves talking to people and helping them.
    • Ability to work calmly under pressure.
    • Computer and keyboard skills (full Pathway training will be given)
    • A real passion to help people and to work for NHS 111 (tell us about this in your interview)
    • Be prepared to work shifts (24/7 rota providing cover on weekends, nights and Bank Holidays)

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Nicola on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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