Provide effective referral triage.
Be responsible for the management of referrals where a clinical policy applies.
Set up robust processes for the management of all funding applications and the management of the referrals
Audit adherence to the clinical policies and work with the CCG’s to provide evidence of this.
Manage the awaiting referral triage work list and the second opinion work list within the agreed key performance indicators (KPI’s).
Accept or reject referrals .
Train members of the Triage team to ensure they are competent and up-to-date in the referral triage procedures and protocols.
Communicate effectively with the clinical Triage team and medical consultants.
Liaise and communicate effectively with Referrers, Sponsors, Radiology departments, Patient Booking Team and other external stakeholders.
Edit reasons for rejection on EPR as requested.
Answer queries via the Patient advice line and signpost to relevant departments if required.