Operations Manager – Clapham Junction GP Practice
About the Job
Are you looking for a new and exciting challenge? Are you passionate about delivering the best possible service and leading high-performing teams? If so, look no further—this could be the job for you.
Here at Practice Plus, an exciting opportunity has arisen for an Operations Manager to join our fantastic team at The Junction Health Centre on a permanent, full-time basis (37.5 hours per week).
We are seeking a forward-thinking, proactive, and dynamic leader who can build on recent achievements and play a key role within the management team. You will be passionate about patient care, team development, and service excellence, and motivated to collaboratively lead the administrative and operational aspects of the practice.
As Operations Manager, you will be responsible for the line management of the Administration/Reception team and act as a vital link between the wider primary healthcare team. You will take the lead on health and safety
You will deal efficiently and courteously with patients and relatives enquiries in a prompt fashion. The Operations Manager will support the Service Manager in the day to day running of the practice, and to support the clinical team as appropriate.
Key Responsibilities
- Lead, motivate, and mentor the non-clinical team to deliver an outstanding patient experience.
- Carry out regular 1-to-1s, performance reviews, and manage team development plans.
- Provide ongoing coaching and support to team members to promote a culture of continuous improvement.
- Manage and resolve patient complaints professionally and efficiently, in line with organisational policy.
- Oversee the day-to-day running of administrative operations and ensure compliance with Practice Plus policies and procedures.
- Act as a point of escalation for complex issues within the admin and reception teams.
Support the Service Manager and clinical staff in service planning, delivery, and improvement initiatives