Are you an administrator looking to make a difference? Are you looking for some additional weekend work?
We are looking for Patient Services Advisors to join us in our practice based in the vibrant Brighton centre. This would be on a permanent basis working 33.5 hours on a 4 day working week. Please see the shift patterns for this role below:
7.45-14.15
13.45-20.15
7.45-15.45
7.45-20.15
You would be the first point of contact for all patients at the practice. This would include booking appointments using the system, greeting patients on arrival and notifying the appropriate clinician. While in the waiting room, the patients would be in your care, and so you would need to observe them and notify the appropriate staff should they need immediate health requirements.
You would receive patient enquiries via email, phone and in person, helping in a courteous manner. Some conversations may be of a delicate nature, and so you would have to maintain confidentiality at all times as well as be empathetic.
As you would be manning the reception desk, you would be ensuring it and the surrounding area is tidy and above all safe. You would be accurately keeping records and completing clerical duties such as filing, photocopying and faxing. You will also be processing repeat prescriptions where necessary.