About The Role

NHS 111 Health Advisor - located onsite in Dorking, Surrey

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Dorking you’ll be doing just that.

This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

We offer enhanced pay rates for weekends, we are offering part-time weekend roles from 16 - 24 hours per week to cover our core shifts and assist patients when they most need us. Other currently available hours are weekdays from 15:00 to 21:00.
 
 Please note: If you require hours of more than 24 hours per week, including full-time roles (37.5 hours), we may be able to accommodate you if you are happy to work more weekend hours - this may mean working every weekend and taking days off during the week . (It will be more likely to place you in suitable shifts if you can work these types of hours).
 

The extensive training equips you with valuable skills and includes assessments. We are offering fully paid training courses on a full-time basis,  Monday-Friday (9am-5pm) for 4 weeks. We also offer part-time courses running  Tues, Weds, Thurs evenings (6pm-10pm) and Sat-Sun (9:30am-5pm) for 6 weeks. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.

 
Upcoming available start dates are: 
 
  • Saturday  15th June - Part Time
  • Monday   24th June - Full Time
  • Monday   22nd July - Full Time
  • Saturday 27th July - Part Time
 
Once you’ve completed your training, you can join the team part-time (or full-time as explained above) on your pre-approved shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends so you should expect to work at these times, plus some bank holidays, which may include Christmas.

Location
South East Coast NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
Up to £14.77 p/h
Vacancy Type
Permanent
Schedule Type
Part Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

NHS 111 Health Advisor

Location
South East Coast NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
Up to £14.77 p/h
Vacancy Type
Permanent
Schedule Type
Part Time
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