Private Healthcare Coordinator

• To be the main point of contact for private pay and insured patients throughout their pathway from first appointment through to discharge, providing excellent customer service and building rapport with patients to ensure their experience is positive.
• Provide advice in all matters relating to the patient’s appointments and keep them up to date during every step of their journey, both in person and over the telephone.
• Having a professional and friendly front whilst being responsive and available to patients during working hours.
• Track patients’ progress using a customer relationship management (CRM) system ensuring that patients are given the appropriate information at the right time, and are followed up with regular courtesy calls.
• Be knowledgeable about hospital processes and understand different clinical procedures and the costs associated with them.
• To be an advocate of private healthcare throughout the entire hospital / surgical centre and have a genuine interest in the role.
• Play a proactive role in promoting the private patient business to patients, ensuring that patients convert from outpatients to surgery where clinically appropriate.

Qualifications: 

•  5 x GCSEs A*-C (or equivalent)

• Experience in a customer service or bookings role that involved a high volume of telephone calls.
•  Experience in a hospital environment
• Experience in a sales role