Patients Receptionist

Being one of our Patient Receptionist, will see you meeting and greeting patients and visitors at reception, ensuring they have the necessary paperwork / ID.  You will book them in, inform them of any information they require and make them comfortable whilst you inform the person whom they are to meet of their arrival.

You’ll answer calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, admissions and patient referrals, and or just general enquiries.

You will need to become familiar with the internal clinical system, as you will be using this daily!  You’ll record patient attendance and any failures to attend following the Did Not Attend (DNA) administration process.

You will be accountable for opening up and closing down the reception following set procedures. The processing of mail incoming and outgoing will be a daily requirement, you’ll be managing the car parking pass allocation register.

On occasions, you will be providing help to the wider admin function in times of high pressure and staff shortages.

The right fit Patient Receptionist will come from a very similar background carrying out effective administration tasks relating to patients or a large customer base.

You will be an effective communicator at all levels, able to ensure that all communications with patients is in a professional and courteous manner, which endorses the patient centred approach of the team.

You will have strong administration experience with good T skills able to pick up new systems easily.

You’ll be focus and committed on your delivery of set tasks and requirements, always looking to achieve a very good standard of work, if not higher. 

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career!

To apply for the role, click on the link below. If you have any questions contact [email protected].  

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.