About The Role

We are seeking a highly organised and proactive Quality Assurance Administrator to support the Regional Quality & Patient Experience Manager across our NHS 111, Clinical Assessment Service (CAS) and Out‑of‑Hours (OOH) services. These services operate 24/7, 365 days a year, and play a vital role in delivering safe, responsive and patient‑centred care across North West and South West London.

In this role, you will contribute to the smooth running of our Quality and Patient Experience functions by providing comprehensive administrative support. You will help ensure that our services consistently meet the highest standards for patients, partners and stakeholders, while upholding our organisational values: treating people as they wish to be treated, acting with integrity, embracing diversity and striving to improve together.

You will work closely with clinical and operational colleagues, supporting meetings, documentation, audits and reporting processes that underpin quality governance. Your work will directly support the delivery of safe, effective and compassionate care, making this an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys varied, meaningful work.

This role is ideal for someone who is detail‑focused, confident communicating with a wide range of staff and motivated to help strengthen systems that improve patient experience.

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North West London Out Of Hours

Administration and Business Support

£26,000

Permanent

Full Time

Rewards & Benefits

Flexible working

Physical and mental health support

Refer a friend scheme

Blue Light Card, Boundless card and Costco membership eligibility

Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.