Patient Engagement Lead

 As our new Patient Engagement Lead, your responsibilities will vary. Some of your duties will include:

• Your main focus overall will be to encourage prisoners to engage with the healthcare team - encouraging them to attend appointments (and reduce non attendance), have vaccinations, tests etc
• Be the first point of contact for complaints, escalating where necessary
• Run patient focus groups, allowing patients to give feedback and raise concerns and listen to this to establish areas of improvement 
• Speak to patients on a 1-1 basis to discuss complaints and feedback
• Work with patients across all pathways - primary care, mental, substance misuse
• You will be the champion for health promotion - liaising with prisoners and the wider healthcare team
• Listening to patient feedback and concerns, addressing where necessary and looking for solutions 

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning

It doesn’t stop there… we also offer:

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• 24/7 employee assistance helpline and financial assistance when you need it

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

• Have experience within an admin role, coupled with excellent customer service skills and complaints handling experience
• Any healthcare experience would be a bonus
• Be an excellent communicator - this really is key as you will be speaking to lots of different patients (age ranges, cultures etc) as well as healthcare staff onsite
• Ideally have experience within a prison or secure setting