- Conducting telephone assessments of patients' presenting complaints and providing timely, evidence-based advice or referrals using established clinical protocols.
- Offering self-care guidance or directing patients to appropriate services including their own GP, urgent care, or out-of-hours services.
- Collaborating with GPs and other healthcare professionals to ensure optimal clinical outcomes and patient pathways.
- Maintaining accurate, contemporaneous clinical records using the system in place.
- Educating patients on appropriate use of primary, urgent, and emergency care services.
- Supporting the professional development of other team members through teaching and assessment.
- Participating in audits and contributing to the continuous improvement of the service in line with clinical governance frameworks.
- Promoting effective communication and teamworking to ensure seamless patient care across settings.
- Taking a person-centred approach in all aspects of service delivery, demonstrating understanding and experience of integrated care pathways.
- Registered Nurse (1st level) with current registration with the NMC.
- Post-registration qualification in autonomous practice or equivalent, and an Independent Nurse Prescriber.
- Substantial post-registration experience, including work in A&E, Primary Care, Minor Injuries/Illness Units, or acute specialties at a senior level.
- Demonstrated ability to work autonomously, with strong clinical reasoning and decision-making skills.
- Proficient in physical assessment, diagnosis, and treatment planning supported by a clinical portfolio.
- Experience in teaching, mentoring, and working within a multi-disciplinary team.
- Excellent verbal and written communication skills with basic IT proficiency.
- Commitment to Continuous Professional Development and maintaining clinical competencies.
- A clear understanding of service delivery models and a passion for improving patient access and outcomes in urgent care.