Patient Engagement / Administrator

• Schedule patient appointments and manage waiting lists via SystmOne and other systems
  
• Deliver high-quality, confidential administrative support to the healthcare team.
• Manage and maintain clinical and non-clinical records in line with GDPR and internal policies.
• Lead on initiatives to improve patient experience, feedback collection, and communication.
• Develop and facilitate patient and family forums, surveys, and health promotion activities.
• Act as a point of contact for patients with queries, concerns, or suggestions.
• Collaborate with the clinical and operational team to implement service improvements based on patient feedback.
• Support the induction and education of new patients on healthcare access and pathways.
• Ensure equitable engagement with diverse patient populations, including those with complex needs or low literacy levels.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn’t stop there… we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

• Proven experience in administration, ideally in a healthcare, prison, or public sector setting.
• Strong organisational and time management skills.
• Excellent interpersonal and communication skills – both written and verbal.

Although not essential ideal applicants would have experience in a hospital, community or prison environment.

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.