To support the Co-ordinators and OOH Manager in achieving performance levels.
Call patients to arrange appointment times at the nearest available PCC
Despatch patient calls within Practice Plus Group performance standards.
Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.
All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session.
Ensure that manual calls have been processed and completed in line with policy.
Possess a working knowledge of the fire procedures and the relevant action in the case of activation of the fire alarm or Disaster Recovery
Be fully aware of our Escalation and DR policy and how to implement a manual working process as required.
To participate in duties as designated by the on call supervisor/manager/co-ordinator during peak times.
Ensure courtesy calling is actioned in accordance with our policies.
Keep up to date with new policies and procedures.
To attend all mandatory training courses when applicable
Essential Skills
Educated to GCSE level or equivalent
Prior background with a strong focus on administration, preferably within a healthcare setting
High attention to detail and ability to type quickly with accuracy
Effective telephone manner, able to confidently communicate to internal stakeholders and patients
Ability to negotiate, influence and persuade as appropriate
If you'd like to learn more, please contact George Robinson - [email protected]
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.