INTERNAL ONLY – this position is being offered for internal applicants only at this time. For any colleague who has been confirmed at risk of redundancy, please see the instructions below.
We are looking for a patient services assistant to join Practice Plus Group where you will be responsible for resolving all patient queries to a high satisfaction. You will provide advice and guidance for patients on our services we provide, whilst booking appointments and covering Reception duties. You will ensure the patient is at the heart of everything you do.
You will be based in our Admin Office in Rochdale but also will cover our North West Receptions when required.
The role may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service.
Location: Rochdale and adhoc cover in our North West Reception Sites.
Hours: 37.5 hours per week Mon – Fri
Shift times: Monday to Friday between 8am and 6pm
At the bottom – For applicants who wish to apply for this position and who are confirmed as at risk of redundancy, we ask that you email [email protected] to make them aware of your application and at risk status, to ensure your application is prioritised for consideration.