• Responsible for recruitment, selection and induction including review of new Co-ordinators and Co-ordinator Assistants staff, including their ongoing training
• Line manage co-ordinators and co-ordinator assistants, in conjunction with PPG’s Human Resources Manager. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota and HR dashboard where necessary
• Ensuring operational staff fully understand the importance of their role in ensuring effective, efficient, caring and positive delivery of service to the patients
• To ensure National Quality Requirements are met in a cost-effective manner without compromise to quality
• To take ownership, review and action as appropriate the Assessment Pool performance and shift reports
• To be responsible for updating Adastra and communicate as appropriate with OOH staff, Operations Manager and Service Delivery Manager of any changes regarding practice.
• To ensure all updates internal and external to the service which are applicable to the OOH team and effectively communicated with team.
• To complete all breach reporting and provide weekly summaries to the London management team including plans on continuous improvement
• Carrying out monthly, quarterly and annual appraisals, specific staff role and policy audits on all staff being line managed
• Maintaining communication links between different Operational staff, managers, SDM and Medical Lead
• Excellent communication and IT skills
• High Level of people management skills
• Compassionate with ability to interact well with team members, patients and healthcare professionals
• Work effectively and accurately using Word, Excel and PowerPoint.
• Have an understanding of the confidential nature of the work
• Ability to work to deadlines and prioritise work load
• Handle difficult situations in a calm, effective and professional manner
• Appropriate use of Microsoft Outlook and NHS Net email accounts to communicate both internally and externally.
• Ability to work effectively alone and as a member of a team