Patient Pathway Coordinator

As a Patient Pathway Coordinator at Practice Plus Group Shepton Mallet you will provide a comprehensive Admin service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. Above all, you have a natural ability to help make the lives of others more fulfilling and want to work in an environment where the work can be hard, but also fun and rewarding. 

· To answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments. To distribute calls and messages.

· Provide advice in all matters relating to patient’s appointments, both by telephone and face to face.

· To contact patients on internal waiting lists to offer earlier appointments.

· To process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.

· To book theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists.

· To be responsible for requesting transport via the reception team

· Record all outcomes of outpatient appointments.

· To use the computer system to record patient information including cancellations, DNA’s and patient’s attendance to outpatients or for theatres.

· To ensure all Outpatient clinic lists are collected daily.

· To coordinate booking of Outpatient clinics

· To be flexible to work to shift patterns this will include evenings and weekend working hours.

· To understand and become fully conversant with the Practice Plus Group competency model and its application.

· To help meet our national RTT waiting times within the referral process

· Escalate OPD and Theatre capacity issues to Lead Booker

· Maximise Theatre and OPD capacity

You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.

Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.

What you can expect in return

• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development
• 25 days annual leave that increases with service plus bank holidays