Location
Worcester Out Of Hours
Specialism
Administration and Business Support
Advertising Salary
Competitive hourly rate between £8.72-£12.93
Vacancy Type
Bank
Schedule Type
Variable Hours

About The Role

Do you believe that everyone makes a difference?

Do you have the passion and dedication to deliver excellent customer service?

If so, look no further, as this could be the job for you!

As a dedicated Coordinator Assistant who enjoys a busy, ever changing work environment we need you to join our growing team at our Worcester office on a bank basis.

Our telephone triage services and out-of-hours services provide advice, information and treatment for NHS patients who become unwell during the out-of-hours period, when their own GP surgery is closed.

We are looking for people that pride themselves on their organisation, to assist us in our busiest periods across the evenings and weekend.

Key Responsibilities
  • Assisting the coordinator with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre.
  • Supporting the Coordinators and Call Centre Supervisor in achieving performance levels.
  • Building and maintaining relationships with the management team, GP’s, community services and other healthcare providers and external suppliers.
  • Managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.

Pay Rates
Monday to Friday (08:00 - 23:59) - £8.72
Monday to Friday (00:00 - 07:59) - £12.05
Weekends (08:00 - 23:59) - £9.25
Weekends (00:00 - 07:59) - £12.93

We can also offer you
  • Regional/national opportunities
  • Free online and face-to-face training
  • Online discounts

Successful applicants will also have the opportunity to be trained up to be Coordinators.


About You

We are looking for an individual who has the ability to work under pressure, implementing there excellent communication skills whilst being able to type quickly and accurately, with attention to detail. Having good organizational and IT skills will help you to be successful in this role.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Charlie Allen - Charlie.Allen@practiceplusgroup.com or call 07922018830.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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