About The Role

Do you believe that everyone makes a difference?

Do you have the passion and dedication to deliver excellent customer service?

If so, look no further, as this could be the job for you!

As a dedicated Coordinator Assistant who enjoys a busy, ever changing work environment we need you to join our growing team at our Gloucestershire office on a bank basis.

Our telephone triage services and out-of-hours services provide advice, information and treatment for NHS patients who become unwell during the out-of-hours period, when their own GP surgery is closed.

We are looking for people that pride themselves on their organisation, to assist us in our busiest periods across the evenings and weekend.

Key Responsibilities
  • Assisting the coordinator with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre.
  • Supporting the Coordinators and Call Centre Supervisor in achieving performance levels.
  • Building and maintaining relationships with the management team, GP’s, community services and other healthcare providers and external suppliers.
  • Managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.
Our Gloucestershire office is an OOH service between the hours of 6:30 pm - 8am. The majority of shifts available will be at the evenings and weekends. Our bank positions can offer you the flexibility to choose your own hours in line with our busiest periods and around your other commitments.

Pay Rates

Weekday - 0800-2359 - £11.48

Weekday - 0000-0759 - £16.07

Weekend - 0800-2359 - £12.28

Weekend - 0000-0759 - £17.23



We can also offer you
  • Regional/national opportunities
  • Free online and face-to-face training
  • Online discounts

Successful applicants will also have the opportunity to be trained up to be Coordinators.


Location
Gloucestershire Out Of Hours
Specialism
Administration and Business Support
Advertising Salary
Competitive hourly rate between £11.48 - £17.23 per hour, dependent on shift
Vacancy Type
Casual/Bank
Schedule Type
Part Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Bank Coordinator Assistant

Location
Gloucestershire Out Of Hours
Specialism
Administration and Business Support
Advertising Salary
Competitive hourly rate between £11.48 - £17.23 per hour, dependent on shift
Vacancy Type
Casual/Bank
Schedule Type
Part Time
Apply

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