Suffolk NHS 111 Service

111 Call Handlers

£11.48 - £14.77

Permanent

Full Time

Home
Vacancies
NHS 111 Call Handler - Ipswich

About The Role

Do you want to make a difference and enjoy helping people? Are you looking for a better work life balance, or a career change?

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff.

This fantastic job opportunity is challenging, busy and very rewarding, with everyday you will be working in a fast paced and dynamic environment, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.

Within NHS 111 and integrated urgent care there are a number of opportunities to develop both clinically and non-clinically and as our service grows, we are always offering support to those who want to take that next step and develop their career.

All NHS 111 call handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor/call handler you will need to be committed to attend one of our fully paid training dates.

The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

Saturday 25th November - Part Time – Sat & Sun (9am-5pm) including Tues, Weds, Thurs (5pm-9.30pm) for a total of 6 weeks
Monday 4th December - Full Time - Monday to Friday (9:00am-5:00pm) for a total of 4 weeks
Saturday 6^th January 2024 - Part Time – Sat & Sun (9am-5pm) including Tues, Weds, Thurs (5pm-9.30pm) for a total of 6 weeks
Monday 8^th January 2024 - Full Time - Monday to Friday (9:00am-5:00pm) for a total of 4 weeks

Once you’ve completed your training, you can join the team full or part-time offering contracts between 16 – 37.5 hours per week. Please note we have no working hours available between 1200 and 1800 in the week, we can offer either early morning, evening, nights and weekends only.

Please note this position is office based, located at Delta 7, West Road, Ransomes Europark, Ipswich,

IP3 9FH

What you will get:

£11.48 per hour– daytime and during training (07:00-23:00)
£14.27 per hour – contractual night rate (23:00-07:00)
£14.77 per hour – weekend night rate (23:00-07:00)

Please click on the link below to view our new Core Health Advisor position, if shortlisted, please mention your interest during your telephone assessment with a recruitment representative.

NHS 111 Core Health Advisor - Ipswich in Suffolk NHS 111 Service - Practice Plus Group

About You

We are looking for candidates with the following skills and experience:

Previous experience working and communicating with the public (over the phone or face to face/ or previous Call Centre experience
Ability to use own initiative as appropriate
to stay calm in the event of the unexpected and under pressure
to communicate with a variety of different people and build rapport
to follow written and verbal instructions
Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements.
Demonstrate ability to work in a team
Ability to use initiative and be aware of limitations
Ability to deal sensitively with distressing, emotional situations
Ability to relate to others and adapt approach accordingly
Ability to work unsocial hours including 24/7 shift work and Bank Holidays
Must be eligible to work in the UK

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Nicola on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Apply

Other jobs like this

Similar