Practice Plus Group, largest independent provider of Healthcare and fast becoming the largest provider of NHS 111 services in England, are looking to recruit 111 Call Handlers to join our team that is based from our Ipswich site at Delta 7, West Road, Ransomes Europark, Ipswich, IP3 9FH.
As a NHS 111 Call Handler you will be part of our Integrated Urgent Care Team (IUC), you will be our first point of contact, taking calls from members of the public, and providing them a 24 hour urgent but non-emergency healthcare need.
What you'll get:
- An hourly rate of £11.48 (during training and daytime hours), £14.27 (contractual night rate) and £14.77 (red zone weekend rate - subject to T&C's when working more than 26 hours per week)
- 33 days annual leave, including bank holidays, increasing with service up to 36 days per year (including bank holidays)
- Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family
- Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.
To become a licensed operator, you will receive training how to use NHS Pathways (a highly advanced telephone triage tool), used for assessing, triaging and directing the public to urgent and emergency care services.
We are offering a choice of either full or part time classroom-based courses. The full-time runs over 4 weeks, whilst the part-time runs over 6.5 weeks.
Our next upcoming training courses are on:
Saturday 4th May - Part Time Course
Monday 6th May - Full Time Course
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Monday 10th June - Full Time Course
Saturday 15th June - Part Time Course
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Monday 8th July - Full Time Course
Saturday 27th July - Part Time Course
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Monday 5th August - Full Time Course
Following a successful interview, your start date with us will commence on your chosen training date and you will be paid at £11.48 per hour.
We have a range of peak hours available, we are particularly interested to hear from candidates who have availability in the evenings and weekends, you will need to invest a minimum of 16 hours.
Please note: If you require hours of more than 24 hours per week, including full-time roles (37.5 hours), we may be able to accommodate you, if you are happy to work more weekend hours (this may mean working every weekend and taking days off during the week)