Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Ipswich you’ll be doing just that!
As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. This role is challenging, busy and rewarding, everyday you will be working in a fast paced and dynamic environment, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.
This is your chance to train to be a Call Handler/Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
Our up coming training(start) dates are:
The extensive training equips you with valuable skills and includes assessments. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own
Once you’ve completed your training, you can join the team full or part-time on a variety of shift patterns to suit your lifestyle. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.
What you will get:
- £10.91 per hour– daytime and during training (07:00-23:00);
- £13.56 per hour – contractual night rate (23:00-07:00);
- £14.03 per hour – Red Zone night rate (23:00-07:00) – when working a night shift your pay rate is enhanced to Red Zone rate!