About The Role

Are you ready to lead a new team to excellence, ensuring every call is not just answered, but exceeded?

This role is to provide line management to call handlers within the 111 call centre and to provide training, coaching and mentoring of call handlers to ensure their competencies are maintained in line with the defined competency frameworks. The successful candidate will support the national team as required, ensuring attainment of all required key performance indicators (KPIs) and performance metrics and maintaining all patient safety standards.

This is a position of key responsibility for the effective delivery of Practice Plus Group`s NHS 111 services.

We are offering a contract of 37.5 hours per week, working days, nights & weekends.

 
What you'll get:
 
  • A salary from £31,825.66 per annum
  • 25 days holiday per annum, increasing with service up to 28 days per year.
  • Great job security and support.
  • Practice Plus Group benefits including company pension scheme, 'Cycle 2 Work' scheme, life assurance, cycle to work scheme, retail discounts, Blue Light Card eligibility and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, and a fantastic range of social events.

Location
Stockton-on-Tees
Specialism
Administration and Business Support
Advertising Salary
£31,825.66
Vacancy Type
Permanent
Schedule Type
Full Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Operational Team Manager

Location
Stockton-on-Tees
Specialism
Administration and Business Support
Advertising Salary
£31,825.66
Vacancy Type
Permanent
Schedule Type
Full Time
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