111 Clinical Advisor - Dorking

Golden Hello bonus available for Pathways trained Clinicians of £2500(Pro-Rata)

Looking for a different way to make the most of your post-registration experience and potential? Moving into our 111 call centre environment in Dorking or even working from home could provide an improved work/life balance and a better chance to do your best work.

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.

This is an opportunity to build on your nursing, paramedic or pharmacy experience – and to continue to deliver outstanding patient care – without the physical strain of acute work. As a Clinical Advisor supporting our 111 call centre operations, you’ll be a key part of a multidisciplinary team providing high quality, evidence-based healthcare.

Whether you’re based in the call centre or in your own home, calls will be directed to you from our 111 health advisors when clinical support is needed. Using a combination of your expertise and the NHS Pathways triage tool, you’ll ensure the patient receives the most appropriate treatment – from advice on self-care to referral to other services. Although these are not emergency calls, you may need to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

Extensive, paid training is offered in the use of the Pathways system. You can choose from two training options: full-time Monday-Friday (9am-5pm) for four weeks; or part-time Tues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for five weeks. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own. Prior to starting training, we’ll provide you with a workbook to review and complete – this may seem a little daunting but it will show you what to expect.

Once you’ve completed your training, you can join the team full or part-time on a variety of shift patterns to suit your lifestyle. These range from 16–37.5 hours per week and operate on a 2-8 week rotating rota that includes daytime, evenings, nights and weekend working. We also offer the opportunity to move into partial or full home working once you have settled into the role.

What you will need:

• Registration as a nurse (NMC), paramedic (HCPC) or pharmacist (GPhC), with appropriate post-registration experience.
• Excellent listening and communication skills, with good IT and keyboard skills.
• A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team.

What you will get:

• Pay: £21.32 per hour (7am-11pm) and £24.24 per hour (11pm-7am), with further pay enhancements for some of our busier shifts.
• 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays. 
• Any training hours will be paid with the normal pay-rate £21.32/hour
• Full control over your working hours, with guaranteed regular breaks and as much flexibility as we can provide – plus potential for home working.
• A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression.
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
• Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivaled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximize their well-being and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognize the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Valentin on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.