About The Role

We are looking for an Operational Supervisor to join our busy 111 Call Centre in Bristol.

This role is to provide line management to call handlers within the 111 call centre and to provide training, coaching and mentoring of call handlers to ensure their competencies are maintained in line with the defined competency frameworks.

This is a position of key responsibility for the effective delivery of Practice Plus Group's NHS 111 services.

We are offering a contract of 37.5 hours per week. It'll entail 
working a mix of late, early and night shifts, on a permanent basis.

 

Location
South West NHS 111 Service
Specialism
111 Call Handlers
Vacancy Type
Permanent
Schedule Type
Full Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

Operational Team Manager

Location
South West NHS 111 Service
Specialism
111 Call Handlers
Vacancy Type
Permanent
Schedule Type
Full Time
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