NHS 111 Clinical Advisor

What your typical day looks like

• You will be working with patients and providing them with telephone triage using the NHS Pathways systems.
• In 111 we get calls about pretty much anything, hence no two-days will be the same. However, you will receive a lot of support from the software systems as well as your team.
• We offer set shift patterns so you`ll always know when you`ll be working 
• You will report into the Clinical Team Leader and Clinical Leads, have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.

You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:

• Full-Time Monday-Friday (9am-5pm) for 4 weeks 
• Part-Time Tues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeks

You must be able to attend every training day. This is followed by a further eight weeks’ support before you can be signed off to work on your own.

• Good level of education
• Ability to write reports, business correspondence, and procedure manuals
• Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
• Understanding of call centre metrics and resource planning methods
• Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
• Excellent people management skills and performance management skills
• Professional and driven, yet communicative and highly approachable

We are looking for:

• UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
• Excellent listening and communication skills, with good IT and keyboard skills.
• A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team.