Receptionist

You will answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments. To distribute calls and messages, using a PBX/ switchboard.

You will also provide advice in all matters relating to patient’s appointments, both by telephone and face to face.

You will process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives

Booking outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists

You will  also be responsible for booking patient transport as requested, to call taxis for patients or visitors. To occasionally arrange return transport for visiting Consultants

You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.

Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.

What you can expect in return

• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development
• 25 days annual leave that increases with service plus bank holidays