Location
London NHS 111 Service
Specialism
Administration and Business Support
Advertising Salary
£8.92 per hour
Vacancy Type
Bank
Schedule Type
Variable Hours

About The Role

Practice Plus Group are looking for a Contact Support Team to join us at our 111 Contact Centre in Southall!

As a Contact Support Team member, you would be assisting supervisors, shift leads and a variety of other contact centre staff with general administration duties. The ideal candidate will pride themselves on their organisational skills and their ability to communicate with a variety of different staff members. They will also be flexible in their approach to working, both being able to learn new tasks as needed but also in prioritizing their workload as required.

Please only apply if you can commit to the below shift pattern: 

Week 1 - 13 Hours 
Saturday 08:00 - 15:00
Sunday 08:00 - 15:00

Week 2 - 15 Hours
Saturday 15:00 - 23:00
Sunday 15:00 - 23:00
(Option of additional hours Friday 18.30 - 23.00 available)
 

Key Responsibilities
Management of Contact Support Email account, processing all incoming and outgoing cases in a timely manner
Liaising with various NHS services
Liaising with other Practice Plus sites
Providing staff with information
Assisting with any other Contact Centre requirements

About You

Basic IT skills
Good organisational skills
To be able to work under effectively under pressure
Ability to prioritise workload
Flexible in work pattern
Should be flexible in approach to ever changing demands
Good communication skills

About Us

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Applicants must have the right to work in the EU. Due to the nature of this role you must be over 18 to apply.

We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. At Practice Plus Group, we actively promote diversity and equal opportunities.

We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.

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