About The Role

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Bristol you’ll be doing just that. 
 

This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

We offer enhanced pay rates for weekends, we are offering part-time weekend roles from 16 - 24 hours per week to cover our core shifts and assist patients when they most need us. Other currently available hours are weekdays from 15:00 to 20:00.

Please note: If you require hours of more than 24 hours per week, including full-time roles (37.5 hours), we may be able to accommodate you if you are happy to work more weekend hours (this may mean working every weekend and taking days off during the week).

The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for 6 weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 8 weeks. You must attend every training day. Followed by a further eight weeks’ support before you are signed off to work on your own.

Available upcoming training dates:
  • 4th May - Part Time
  • 7th May - Full Time
  • 10th June - Full Time
  • 15th June - Part Time
Once you’ve completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas. 

Location
South West NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£11.48 - £14.77 per hour
Vacancy Type
Permanent
Schedule Type
Part Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

NHS 111 Health Advisor - Bristol | Part-Time Weekend Hours Available (Enhanced Rates)

Location
South West NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£11.48 - £14.77 per hour
Vacancy Type
Permanent
Schedule Type
Part Time
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