Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Bristol you’ll be doing just that.
This is your chance to train to be a Health Advisor in our brand NEW and modern 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for four weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for five weeks. You must attend every training day. Followed by a further eight weeks’ support before you are signed off to work on your own.
We know how important having a work/life balance is and we aim to accommodate everyone's needs. We therefore can offer day, evening/night, or weekend shifts to work around your other commitments - with enhanced rates over the weekend. We now have bespoke shift patterns, providing you with the opportunity to work just a couple of weekends each month alongside midweek shifts.