NHS 111 Clinical Advisor - Brand New 111 Contact Centre in Stockton!

What your typical day looks like

• You will be working with patients and providing them with telephone triage using the NHS Pathways systems.
• In 111 we get calls about pretty much anything, hence no two-days will be the same. However, you will receive a lot of support from the software systems as well as your team.
• You will be able to plan your working hours to fit with your lifestyle and log off when your shift is over. You will know your start and finish time.
• You will report into the Clinical Team Leader and Clinical Leads, have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.

Our two training options are:

• Full-Time Monday-Friday (9am-5pm) for four weeks  

You must be able to attend every training day. This is followed by a further eight weeks’ support before you can be signed off to work on your own. Post training we offer part-time of full-time hours ranging from 16 - 38.5 hours per week.

• Good level of education
• Ability to write reports, business correspondence, and procedure manuals
• Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
• Understanding of call centre metrics and resource planning methods
• Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
• Excellent people management skills and performance management skills
• Professional and driven, yet communicative and highly approachable