About The Role

We are currently seeking a Clinical Lead & Contact Centre Manager to join our team in Devon. This role involves overseeing our sites in the region, with occasional travel required. The ideal candidate should be based within a commutable distance to both Plymouth and Exeter.

This is a permanent full-time position, requiring 37.5 hours of work per week, including weekends and on-call duties.

Our main Primary Objectives of the Role:

As a Clinical Lead & Contact Centre Manager, you will oversee the delivery of contact centre performance and uphold quality standards aligned with national, commissioner, and organizational guidelines. Your key responsibilities include:

· Operational Excellence: As the Clinical Lead & Contact Centre Manager, you will be responsible for ensuring safe, caring, responsive, and effective delivery of services. This includes managing the Practice Plus Group Integrated Urgent Care NHS 111 services, which operate 24/7/365 days a year.

· Leadership: You will lead a well-trained and engaged team, emphasizing best practices and value-driven approaches across all aspects of our operations.

· Patient Safety and CQC Compliance: Ensuring patient safety and adherence to Care Quality Commission (CQC) regulations.

Location
Devon 111
Specialism
Primary Care Nurses
Advertising Salary
Up to £57,638
Vacancy Type
Permanent
Schedule Type
Full Time

Rewards & Benefits

Flexible working
Extensive career development and training opportunities
A wide range of specialisms
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

I work closely with the senior operational team as well as the admin team and we all work very well together. It’s like a family, everyone is very welcoming, supportive and friendly.

Clinical Lead & Contact Centre Manager

Location
Devon 111
Specialism
Primary Care Nurses
Advertising Salary
Up to £57,638
Vacancy Type
Permanent
Schedule Type
Full Time
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