Operations Manager – GP Practice (Clapham Junction)

Key Responsibilities:

• Lead, motivate, and develop the non-clinical team through regular 1-to-1s, performance reviews, and tailored development plans.

• Provide ongoing coaching and foster a culture of continuous improvement.

• Manage and resolve patient complaints professionally and promptly.

• Oversee daily administrative operations, ensuring compliance with Practice Plus policies and healthcare regulations.

• Act as a point of escalation for complex administrative and reception issues.

• Support the Service Manager and clinical team in service planning and quality improvement initiatives.

• Take ownership of health and safety within the practice.

Who We’re Looking For:

• Proven people management experience with direct line management responsibility—ideally in a healthcare or GP setting.

•  Strong track record in team leadership, development, and performance management.

• Skilled in handling complaints with sensitivity and professionalism.

• Solid understanding of healthcare governance, quality assurance, and operational procedures.

• Excellent communication, interpersonal, and organisational skills.

• Ability to work independently, manage competing priorities, and thrive under pressure.

Why Join Practice Plus?
We’re passionate about accessible, high-quality healthcare—whether NHS or private. Our diverse services range from surgery and diagnostics to urgent care, delivered across the country. Join a forward-thinking organisation committed to innovation and improving patient wellbeing.

Additional Information:
Offers are subject to satisfactory references and a DBS check.