About The Role

Are you an IT Service Desk Analyst looking for a new challenge in a rewarding environment? Look no further. 
  
You will be working within the IT Service Desk providing an efficient, professional, courteous service. You will be a key point of contact for initial escalation for all team members for Technical and non-technical queries. You will also work proactively to ensure smooth team operations and effective collaboration with other internal IT Teams and 3rd Party Suppliers.
 
Other responsibilities include End to End management of Tickets and Service Requests reported by the users, achieving first time fix where possible. Escalating and liaising with other business units / 3rd parties as required in order resolving issues within the defined SLA.
 

This role is mostly remote with occasional travel to our Southampton Office in Totton.

This is a shift based role, working 4 days on / 4 days off.  Covering the 24x7 Service Desk Support on a 10.5 Hour Shift.

Location
Primary Care IT
Specialism
Administration and Business Support
Advertising Salary
25620 per annum
Vacancy Type
Permanent
Schedule Type
Full Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Service Desk Analyst Level 1 - Shift

Location
Primary Care IT
Specialism
Administration and Business Support
Advertising Salary
25620 per annum
Vacancy Type
Permanent
Schedule Type
Full Time
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