NHS 111 Core Health Advisor - Ipswich

We are excited to announce a new opportunity within IUC to join us as a Core Health Advisor (CHA) at our Ipswich site on a part time basis. The CHA role will initially be offered as a six month fixed term contract, with the potential to become a permanent position in the future. 

This is your chance to train to be a Core Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

Please find the Core Health Advisor job description attached for further information.

For this role, you must be willing and flexible to work shifts (Monday to Sunday) that are mostly day contracts (06:00-12:00), evenings/ into nights (18:00-08:00). You will work a shift pattern which is set for you by our Workforce Planning Team at least 4 weeks in advance.

You can expect a guaranteed minimum of one full weekend off every four weeks.

Contracts will be restricted to 16, 20, 24, and 30 hours per week, plus a guaranteed regular day off on either Tuesday, Wednesday, or Thursday (to be agreed based on availability).

Rate of Pay:

£16.80 per hour between 7am and 11pm and £18.38 per hour between 11pm and 7am, Monday to Sunday.

Training Dates:

All NHS 111 Health Advisors are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (This is paid in full at our training rate of £11.48 per hour).

Location:

Office based Delta 7, West Road, Ransomes Europark, Ipswich, IP3 9FH

Key Skills:

Experience of working in at least one or more of the following:

• Customer Services
• Contact Centres
• Telephone based service
• Healthcare

We are also looking for the following skills and experience:

• Good communication, listening and interpersonal skills
• readiness to challenge the status quo
• confidence to bring new ideas and suggest improvements
• ability to work under pressure 
• commitment to organisational development and learning
• ability to work on won imitative
• flexible approach to work
• client and quality focused
• computer literate
• ability to work unsocial hours including 24/7 shift work and Bank Holidays
• Must be eligible to work in the UK and over 18 years of age

In addition to the above pay rates, we also offer:

• 25 days annual leave, increasing with service up to 28 days per year + bank holidays
• Company Pension Scheme (2.5%)
• 2x Life Assurance (2 x basic salary)
• 20 days sick pay on a 12 month rolling basis
• Maternity & Paternity Leave
• Eye care scheme
• Cycle 2 work scheme
• Blue Light Card and Practice Plus Group Perks
• Recommend a Friend scheme
• Employee assistant programme
• Annual employee recognition award ceremony
• Employee assistance programme, including support for you and your family
• Occupational health support
• Career development opportunities – access to continual professional development, internal opportunities within Practice Plus Group and more

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We have a variety of shift patterns and pay rates to offer, please speak with your recruiter to understand which option is best for you. 

If you'd like to learn more, please contact Nicola on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.