About The Role

We are excited to announce a new opportunity within IUC to join us as a Core Health Advisor (CHA) at our Ipswich site on a part time basisThe CHA role will initially be offered as a six month fixed term contract, with the potential to become a permanent position in the future. 

This is your chance to train to be a Core Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

Please find the Core Health Advisor job description attached for further information.

For this role, you must be willing and flexible to work shifts (Monday to Sunday) on day contracts. You will work a shift pattern which is set for you by our Workforce Planning Team at least 4 weeks in advance.

Contracts will be restricted to 16, 20, 24 and 30 hours per week, plus a guaranteed regular day off on either Tuesday, Wednesday, or Thursday (to be agreed based on availability) You can expecta guaranteed minimum of one full weekend off every four weeks.

Rate of Pay:

£16.80 per hour between 7am and 11pm Monday to Sunday.

Training Dates:

The full-time programmes runs over a four week period (9:00am-5:00pm) whilst the part-time training runs over a six week period Sat & Sun (9am-5pm) including Tues, Weds, Thurs (5pm-9.30pm) 

  • Monday 8th April – Full Time 
  • Saturday 4th May - Part Time
  • Monday 7th May - Full time

All NHS 111 Health Advisors are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (This is paid in full at our training rate of £11.48 per hour). Attending every training day is essential. This is followed by a further eight weeks’ support before you are signed off as a fully accredited/licensed Pathways Health Advisor. 

Location: Office based Delta 7, West Road, Ransomes Europark, Ipswich, IP3 9FH

Location
Suffolk NHS 111 Service
Specialism
HCAs
Advertising Salary
16.80 to 18.38
Vacancy Type
Fixed Term

Rewards & Benefits

Employee Assistance programme provided by Health Assured and Occupational Health through Medigold
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Free access to Reward Gateway discount scheme
Access to private health insurance
Wide range of ‘time away from work’ allowances
Extensive career development and training opportunities

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

They are a wonderful team who support each other and are always there for you. It is one of the great things about working here. The other thing is the number of courses that are made available, and the training that is open to us.

Part Time NHS 111 Core Health Advisor - Ipswich

Location
Suffolk NHS 111 Service
Specialism
HCAs
Advertising Salary
16.80 to 18.38
Vacancy Type
Fixed Term
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