Location
London NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£16.80 per hour to £18.38 per hour
Vacancy Type
Fixed Term
Schedule Type
Part Time

About The Role

We are excited to announce a new opportunity within IUC to join us as a Core Health Advisor (CHA) at our Stockley Park site on a part time basisThe CHA role will initially be offered as a six month fixed term contract, with the potential to become a permanent position in the future. 

This is your chance to train to be a Core Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

Please find the Core Health Advisor job description attached for further information.

For this role, you must be willing and flexible to work shifts that are mostly during the evenings and weekends (hours: 6pm - 8am, Monday to Sunday). You will work a shift pattern which is set for you by our Workforce Planning Team at least 4 weeks in advance.

You can expect a guaranteed minimum of one full weekend off every four weeks. Contracts will be restricted to 16, 20, 24, plus a guaranteed regular day off on either Tuesday, Wednesday, or Thursday (to be agreed based on availability).

Rate of Pay:

£16.80 per hour between 7am and 11pm, Monday to Sunday, and £18.38 per hour between 11pm and 7am, Monday to Sunday.

Training:

All NHS 111 Health Advisors are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (This is paid in full at our training rate of £11.48 per hour).

The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

4th December - Full Time

9th December - Part Time

About You

What you will need:

  • Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
  • Previous experience working and communicating with the public
  • Typing/word processing skills or qualification
  • Computer experience
  • Previous experience working in a team or with stakeholders across a range of settings
  • Ability to use own initiative as appropriate
  • Ability to stay calm in the event of the unexpected and under pressure
  • Ability to communicate with a variety of different people and build rapport
  • Ability to follow written and verbal instructions
  • Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements

What you will get:

  • Pay: £11.48 per hour– during training ; £16.80 per hour – daytime shifts (07:00-23:00); £18.38 per hour contractual night rate (23:00-24:00).
  • 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
  • Full support for ongoing career progression into coaching, training and management roles.
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Hannah on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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