About The Role

We are excited to announce a new opportunity within IUC to join us as a Core Health Advisor (CHA) at our Stockley Park site on a part time basisThe CHA role will initially be offered as a six month fixed term contract, with the potential to become a permanent position in the future. 

This is your chance to train to be a Core Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

Please find the Core Health Advisor job description attached for further information.

For this role, you must be willing and flexible to work shifts that are mostly during the evenings and weekends (hours: 6pm - 8am, Monday to Sunday). You will work a shift pattern which is set for you by our Workforce Planning Team at least 4 weeks in advance.

You can expect a guaranteed minimum of one full weekend off every four weeks. Contracts will be restricted to 16, 20, 24, plus a guaranteed regular day off on either Tuesday, Wednesday, or Thursday (to be agreed based on availability).

Rate of Pay:

£16.80 per hour between 7am and 11pm, Monday to Sunday, and £18.38 per hour between 11pm and 7am, Monday to Sunday.

Training:

All NHS 111 Health Advisors are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (This is paid in full at our training rate of £11.48 per hour).

The full-time programmes runs over a four week period whilst the part-time training runs over a six week period, but could last longer. 

Please note, our part time courses are currently fully booked

Part time – 6 week period (Tues, Wed, Thurs 6pm-10pm and Sat and Sun 9am-5pm)

Full time – 4 week period (Mon-Fri 9am-5pm)

 

Upcoming training courses:

  • 24th June - Full Time Course
  • 22nd July - Full Time Course
  • 19th August - Full Time Course

Location
London NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£16.80 per hour to £18.38 per hour
Vacancy Type
Fixed Term
Schedule Type
Part Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

NHS 111 Core Health Advisor Stockley Park - Enhanced Rates!

Location
London NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£16.80 per hour to £18.38 per hour
Vacancy Type
Fixed Term
Schedule Type
Part Time
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