About The Role

We are excited to announce a new opportunity within IUC to join us as a Core Health Advisor (CHA) at our Dorking site on a part time basisThe CHA role will initially be offered as a six month fixed term contract, with the potential to become a permanent position in the future. 

This is your chance to train to be a Core Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

Please find the Core Health Advisor job description attached for further information.

For this role, you must be willing and flexible to work shifts that are mostly during the evenings and weekends (hours: 6pm - 8am, Monday to Sunday). You will work a shift pattern which is set for you by our Workforce Planning Team at least 4 weeks in advance.

You can expect a guaranteed minimum of one full weekend off every four weeks. Contracts will be restricted to 16, 20, and 24, hours per week, plus a guaranteed regular day off on either Tuesday, Wednesday, or Thursday (to be agreed based on availability).

Rate of Pay:

£16.80 per hour between 7am and 11pm, Monday to Sunday, and £18.38 per hour between 11pm and 12 midnight, Monday to Sunday.

Training:

All NHS 111 Health Advisors are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (This is paid in full at our training rate of £11.48 per hour).

The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

  • Monday 6th November - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
  • Saturday 25th November - Part Time - 3 evenings per week (Tues - Thurs, 6 - 9pm) plus all day Saturday and Sunday (9am - 5 pm) for 6 weeks
  • Monday 4th December - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks

Location:

Unit 4, Dorking Business Park, Station Road, Dorking, RH4 1HJ

Location
South East Coast NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
Up to £18.38 p/h
Vacancy Type
Fixed Term
Schedule Type
Part Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

NHS 111 Core Health Advisor Dorking - Enhanced Rates!

Location
South East Coast NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
Up to £18.38 p/h
Vacancy Type
Fixed Term
Schedule Type
Part Time
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