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The Technical Support Services Engineer is a key player within a team dedicated to providing high-level on-site support/project support to include 111 & OOH services. The role itself will also involve project work when required.
Reporting into the Primary Care Infrastructure Manager you will be required to ensure that all incidents are resolved within SLA.
The role will be mostly home based, with UK wide travel, with the role focused on supporting our users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The position will require a wide UK travel to various sites for support calls Routine site visits, and project assistance where needed and governed from project management. This is a role that will allow for technical growth.
This is a full-time permanent role, working 09:00 – 17:30, Mon-Fri and ideally based in Leeds or York area. The successful candidate will also be on call at least 1 week in every 4.