Are you thinking about starting a new career in healthcare where you can have a positive impact on patients in need? As a Service Advisor in our 111 team in Bristol you would be doing just that.
We can accept applications from individuals aged 17+, therefore if you are a student who is looking to gain experience and develop professionally, this would be a great opportunity to do that!
As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.
This is a great opportunity for you to apply your customer service and administration skills by supporting patients calling in to the 111 contact centre. You will be part of a multi-disciplinary team, working together to prioritise patient safety whilst relating to others in ways that support rights, inclusion, and safeguarding the wellbeing of individuals.
This could involve taking inbound calls from patients with general queries, or making outbound calls to patients who are waiting for a clinician to call back. You will also be supporting our 111 Health Advisors in general administrative duties, such as directing patient cases to relevant services via email, updating systems as appropriate, or liaising with other healthcare professionals about a patients care.
If successful for the role, you will be required to attend a paid week-long training course (Mon-Fri: 9am-5pm) where you will be trained on our systems and processes as well as completing your patient triage training.
Our upcoming training start date is:
Monday 18th November 2024
Monday 25th November 2024
Once you’ve completed your training, you can join the team full or part-time. We have a variety of shift patterns to choose from. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings so you should expect to work at these times.