About The Role

Do you enjoy finding new ways to improve processes?

If so, we are looking for an experienced Quality Lead to join our South West London Integrated Urgent Care (IUC) team. Working closely with the Senior Service Manager, Governance Manager and London Clinical lead, we would look to you to ensure our processes are efficient and consistent, so that we can provide a quality patient experience.

You will help us to ensure our Out of Hours / Clinical Assessment Services are fully compliant with the requirements in our internal policies, CQC standards and NHSE guidelines and provide assurance to the Senior Management. You will be working with the management/supervisor team to complete improvement plans and implement policy changes.

You will lead on collating and presenting the monthly Quality Assurance Meetings, as well as develop, coordinate and disseminate weekly and monthly Quality Dashboards, internal monthly feedback, lessons learned and improvements delivered. This in turn will help develop quarterly commissioner learning reports. You will also deliver effective and efficient feedback through our systems, both positive and constructive.

This role will be based in Putney, with travel to other PPC sites as needed across North West & South West London.

This is a full time role of 37.5 hours per week, including some out of hours work for site inspections.

About You

• Be able to carry out the duties of the post and effectively use the required IT system
• The post holder is required to possess a combination of knowledge, skills and experience to A- Level/Diploma level or equivalent standard.
• Demonstrable experience relevant to the role
• Attention to detail.
• Good IT skills (Microsoft Office suite).
• Ability to maintain confidentiality and act with a high degree of integrity.
• Good analytical and data interpretation skills
• Works well under pressure and able to organise workload to ensure deadlines are met.
• Well-developed communication skills, both verbal and written.

• Knowledge and experience of working within clinical governance systems and an understanding of issues associated with PALS, Incidents and Complaints management in the NHS.
• Experience of working within a multi-professional / multi-agency environment.
• Previous use of Datix for managing complaints, incidents and/or PALS

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Mike on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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