Do you enjoy finding new ways to improve processes?
If so, we are looking for an experienced Quality Lead to join our South West London Integrated Urgent Care (IUC) team. Working closely with the Senior Service Manager, Governance Manager and London Clinical lead, we would look to you to ensure our processes are efficient and consistent, so that we can provide a quality patient experience.
You will help us to ensure our Out of Hours / Clinical Assessment Services are fully compliant with the requirements in our internal policies, CQC standards and NHSE guidelines and provide assurance to the Senior Management. You will be working with the management/supervisor team to complete improvement plans and implement policy changes.
You will lead on collating and presenting the monthly Quality Assurance Meetings, as well as develop, coordinate and disseminate weekly and monthly Quality Dashboards, internal monthly feedback, lessons learned and improvements delivered. This in turn will help develop quarterly commissioner learning reports. You will also deliver effective and efficient feedback through our systems, both positive and constructive.
This role will be based in Putney, with travel to other PPC sites as needed across North West & South West London.
This is a full time role of 37.5 hours per week, including some out of hours work for site inspections.