Outpatient Desk Coordinator - 15 hours
(Outpatient Clinic Coordinator)
Striving to find new ways to improve each and every Patient's experience
If you are an experienced Administrator with a customer focused approach then we could have just the role for you.
We are looking for Outpatient Desk Coordinator to join our welcoming and diverse Administration team based at our Emerson’s Green hospital to work 15 hours a week over 2 shifts.
This would be ideal for someone who wishes to supplement their wages or maybe for someone who wants a part time role to fit around child care.
Scope the Role
An Outpatient Coordinator is the central point of contact for the patient and as such liaises with clinicians and other hospital teams to put the patient at the centre of the service delivery.
The primary purpose of the role is to coordinate the flow of patients arriving in the Outpatients department to ensure that the patient experience is optimised and patient journey times through the department are minimised.
To organise and manage the tracking of patient notes from Outpatients to the relevant departments
To identify any opportunities to enhance and improve the patient experience within Outpatients Pre Assessment team within Emerson’s Green Treatment Centre.
Also to coordinate processes and people to ensure a smooth flow through the outpatient department