NHS 111 Health Advisor - Part Time Hours - Chippenham

Are you passionate about helping others and do you want to make a difference to patients? Have you got a strong customer service background with the ability to work under pressure? Then look no further as Practice Plus Group have a job for you! Practice Plus Group are looking for 111 Health Advisors to join our new NHS 111 call centre in Chippenham, on a permanent basis.

111 is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time. It is primarily a non-emergency service and provides advice to the most appropriate healthcare that patients require.

You can choose to work part time hours on a shift basis with shifts of 16,18, 24, 30, or 36 hours per week shifts to choose from. You will need to be able to work some weekend hours as these hours are our core periods when patients need us the most. However, any weekend hours worked are paid at an increased rate. 

Pay Rates & Benefits

Health Advisor Pay Rates:

• £10.91 if you work between 07:00-22:59
• £14.03 if you work from Friday 18:00 – 23:00, plus any hours on Saturday or Sunday.

In addition to the above pay rates, we also offer:

• Further pay enhancements for some of our busier shifts *T&Cs apply

•25 days annual leave, increasing with service up to 28 days per year + bank holidays

• Company Pension Scheme

• 2x Life Assurance

• Contribution towards Eye test and Glasses

• Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment

• Practice Plus Group perks –offering you discounts and cash back with large retailers

• Annual employee recognition award ceremony

• Career development opportunities

• Access to our bespoke e-learning system

Key Responsibilities

As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. The patient may need to be given general advice, speak with a Clinical Advisor or be booked into an appointment with an available out-of-hours service. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.

Skills & Experience

• Good communication & telephone manner

• Ability to work effectively under pressure

• Good organisational & administration skills

• Relevant computer skills including MS Office packages

• Willingness to learn new skills

Training & Support

In order to use the NHS 111 Pathways system and work as a Health Advisor, you’ll need to undertake our extensive training programme which includes completing and passing assessments.

We offer a fully paid full time training course for the initial NHS Pathways training, followed by a further 8 weeks of support from our Supervisors and Clinical Advisors prior to being signed-off to work on your own.

The options are:

Full Time – Monday – Friday, 9am – 5pm (lasting for 4.5 weeks)

Upcoming full time courses are:  12th June, 10th July

These courses run on a monthly basis and it’s essential that you can attend every day of the training.

The training is fully paid and there is a lot of support available.