As a member of the Integrated Urgent Care team (IUC), you will be first point of contact for members of the public with a 24 hour urgent but non-emergency health concern, you will be providing advice and signposting assistance to onward care utilising the NHS Pathways triage system,
Following assessment, our health advisors can:
• If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services,
• If they have a query about their medication, immediate support from a pharmacist, or
• If they are unwell or calling on behalf of a child or someone they care for who is unwell, over the-phone assessment, identification of the most appropriate care for the issue and, as appropriate, advice for managing the condition at home.
• Transfer calls to our clinical assessment service which is on hand 24/7 to provide expert advice, assessment and support, preventing the need for patients to make further calls.
All NHS 111 Health Advisors you are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service.
The training has three components:
1. Foundation training (four weeks for a Health Advisor), broken down into two core modules.
2. Audit, coaching and probation period (minimum of six weeks) followed by a one day sign off
course.
3. On-going audit, development and update training.
Core module 1 is an intensive program that requires regular evaluation, to ensure you are progressing seamlessly.
Core module 2 consists of a case study and some practical scenarios.
You will need to achieve a score of at least 70% in order to pass.