Practice Plus Group Surgical Centre Gillingham

Administration and Business Support

24359.93

Permanent

Full Time

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Receptionist Lead

About The Role

The Reception Team Lead will be expected to be part of the Reception team, taking the leadership for reception and ward clerks whilst ensuring the KPIs are delivered, staff feel motivated and their contributions valued. The role will be over a 5 day working week to include approximately one Saturday per month. This is a full time role of 37.5 hours per week

Keys Tasks and Results:

You will act as first point of contact for the reception team, the duties of the role include -

Support the delivery of exceptional standards to all patients and colleagues, Manage reception environment and patient flow, Build and retain good rapport with all other departments within the Hospital by promoting effective communication across all departments, Line management of staff directly within the team and any bank staff that report to you and to organise and supervise all roles related to the policies and procedures to ensure smooth running of the team.

Also To prioritise own day to day workload, Monitor annual leave and staff sickness ensuring minimum staffing levels are met, Compile monthly rotas for teams, ensuring business needs are met, Carrying out staff appraisals, performance management and disciplinary investigations, Overseeing recruitment of staff, training and induction, Handling and responding to queries and complaints and Ensure all KPI’s are monitored and met by the team.

About You

We are looking for an enthusiastic individual with a good sense of humour who has line management experience in a patient facing role. The candidate will need to be confident, resourceful, and calm under pressure, with the ability to work autonomously.

The role demands excellent prioritisation, organisation and computer skills. You will need to be strong on delivering excellent service and driving efficiency to ensure our patients receive the highest standards of care. This is a busy and varied role that requires a keen eye for detail and desire to support a team to be the best they can.

About Us

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, we’ll support you. If you just want to stay in your role, that’s fine too. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

To apply for the role click on the link below. If you have any questions contact Dale.Leer @practiceplusgroup.com in our friendly resourcing team, or call 07971030100.

We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.

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