NHS 111 Health Advisor - Chippenham

Job Summary

Are you passionate about helping others and do you want to make a difference to patients? Have you got a strong customer service background with the ability to work under pressure? Then look no further as Practice Plus Group have a job for you! Practice Plus Group are looking for 111 Health Advisors to join our busy NHS 111 call centre in Chippenham, on a permanent basis. 

111 is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time. It is primarily a non-emergency service and provides advice to the most appropriate healthcare.

You can choose to work full time or part time hours on a shift basis starting at 16 hours per week up to 37.5 hours per week. 

 Health Advisor Pay Rates:

• £10.91 if you work between 07:00-22:59
• £14.03 if you work from Friday 18:00 – 23:00, plus any hours on Saturday or Sunday.

In addition to the above pay rates, we also offer:

• Further pay enhancements for some of our busier shifts *T&Cs apply

•25 days annual leave, increasing with service up to 28 days per year + bank holidays

• Company Pension Scheme

• 2x Life Assurance

• Contribution towards Eye test and Glasses

• Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment

• Practice Plus Group perks –offering you discounts and cash back with large retailers

• Annual employee recognition award ceremony

• Career development opportunities

• Access to our bespoke e-learning system

Key Responsibilities

As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. The patient may need to be given general advice, speak with a Clinical Advisor or be booked into an appointment with an available out-of-hours service. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.

Skills & Experience

• Good communication & telephone manner

• Ability to work effectively under pressure

• Good organisational & administration skills

• Relevant computer skills including MS Office packages

• Willingness to learn new skills

Training & Support

In order to use the NHS 111 Pathways system and work as a Health Advisor, you’ll need to undertake our extensive training programme which includes completing and passing assessments.

We have two options for the initial NHS Pathways training, followed by a further 8 weeks of support from our Supervisors and Clinical Advisors prior to being signed-off to work on your own.

The options are:

Full Time – Monday – Friday, 9am – 5pm (lasting for 4.5 weeks)

Upcoming full time courses are: 17^th April; 15^th May

These courses run on a monthly basis and it’s essential that you can attend every day of the training.

The training is fully paid and there is a lot of support available.