Key Responsibilities
As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. The patient may need to be given general advice, speak with a Clinical Advisor or be booked into an appointment with an available out-of-hours service. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.
Skills & Experience
• Good communication & telephone manner
• Ability to work effectively under pressure
• Good organisational & administration skills
• Relevant computer skills including MS Office packages
• Willingness to learn new skills
Training & Support
In order to use the NHS 111 Pathways system and work as a Health Advisor, you’ll need to undertake our extensive training programme which includes completing and passing assessments.
We have two options for the initial NHS Pathways training, followed by a further 8 weeks of support from our Supervisors and Clinical Advisors prior to being signed-off to work on your own.
The options are:
Full Time – Monday – Friday, 9am – 5pm (lasting for 4.5 weeks)
Upcoming full time courses are: 17th April; 15th May
These courses run on a monthly basis and it’s essential that you can attend every day of the training.
The training is fully paid and there is a lot of support available.